What I Do
Disaster Recovery Runbooks
Document recovery steps, dependencies, failover sequencing, and operational procedures.
Technical Documentation
Create SOPs, workflow guides, system documentation, and operational knowledge repositories.
Process & Operational Analysis
Map workflows, identify gaps, and improve documentation consistency across teams.
Audit & Readiness Support
Support recovery testing, evidence collection, governance documentation, and operational readiness initiatives.
Representative organizations supported through consulting and contract engagements.
Organization & Teams Supported
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Financial services organizations
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Infrastructure and operations teams
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Disaster recovery and resilience initiatives
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PMO and governance programs
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Enterprise technology environments
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Audit and operational readiness efforts
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Cross-functional technical and business stakeholders
Experience includes support for global financial, healthcare, consulting, and enterprise technology organizations.
See the Work
DNS Client DR Test Plan
Sanitized Documentation Sample
A structured disaster recovery (DR) test plan showing how technical requirements and operational steps can be organized into clear, executable documentation.
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This sample demonstrates:
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DR Planning
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Technical Procedures
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Validation Controls
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Operational Documentation
How Engagements Work
Discovery Call
Discuss operational challenges, documentation gaps, and project goals.
Documentation & Design
Develop clear, structured documentation aligned with operational needs.
Assessment
Review existing procedures, workflows, and operational materials.
Validation & Delivery
Review documentation with stakeholders and support implementation readiness.
QUICK ENGAGEMENTS
About Richard Keller
I’m a Technical Business Analyst and documentation specialist with experience supporting financial services, healthcare, and enterprise technology organizations.
My work focuses on transforming complex operational processes into structured documentation that improves clarity, operational readiness, and execution.
I specialize in runbooks, disaster recovery documentation, workflow analysis, and operational documentation for enterprise teams.
Let's Discuss Your Project
Whether you need a runbook review, technical documentation, or a manuscript assessment, I'd love to hear about your project.
Based in the NYC Metro Area
Remote | Hybrid On-Site by Request